Shipping policy

1. Order Processing

Orders placed through our Shopify online store or in-person are typically processed within 1–3 business days.
Orders are only processed after full payment is received through Shopify or in-store payment methods.
Please ensure your shipping address is correct. Ranchero Zamora is not responsible for delays or lost packages due to incorrect addresses.

2. Shipping Methods & Costs

Shipping costs are calculated at checkout through Shopify’s secure system and may vary based on location and order size.
We use trusted carriers for all shipments.
Customers are responsible for any additional customs fees, duties, or taxes for out-of-state or international shipments.

3. Delivery Timeframes

Standard shipping within the U.S. typically takes 5–10 business days.
Ranchero Zamora is not responsible for carrier delays due to weather, holidays, or other unforeseen circumstances.

4. Shipping Issues

Please contact us immediately if your package is lost or damaged during shipping.
Ranchero Zamora will assist in filing claims with carriers, but we cannot guarantee reimbursement for shipping-related losses.

5. Returns & Exchanges

All sales are final, including purchases made through Shopify.
Ranchero Zamora does not accept returns, refunds, or exchanges, including for shipped items.
If there is a concern with your order, please contact us directly so we can review the issue:
- Email: rancherozamora@yahoo.com

6. Contact Information

Address: 988 E. Main St, Santa Paula, CA 93060
Email: rancherozamora@yahoo.com